Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We ship anywhere in the United States and Canada UPS ground. Please call for freight charges. You will be informed of any delays in completing your order. For special delivery arrangements such as UPS Next Day Red, UPS Second Day, Three Day Select , FedEx, etc. as well as any questions on freight charges, please call our Customer Service Department Contact Us.
For Hawaii, Puerto Rico and Alaska we can only ship Second or Next Day Air.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If a shipping container/box is noticeably damaged, file immediately a claim directly with the carrier and retain the container/box and its contents for their possible inspection. Notify us immediately so that we can process a claim for your loss or damage.
Our responsibility for merchandise shipped via common carrier (US Mail, UPS, FEDEX, DHL, etc.) ceases when we deliver the order to the carrier. We cannot be responsible for merchandise lost or damaged in transit. We will assist you in supplying any information necessary for the completion of your claim, however, you must file a claim with the carrier in the event of loss or damage.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Returns for other than damages may be subject to a 15% restocking fee plus shipping charges.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
All Claims for damages, defective or shortages must be reported to SYNERGICA GROUP within 5 (five) days of receipt of order. Call or write our Customer Service Department for a Return Authorization Number (RAN) before returning any merchandise. NO UNAUTHORIZED RETURNS WILL BE ACCEPTED AND REFUNDED.
Any late claims or unauthorized returns will be charged a 15% handling fee.
Any returns that are damaged due to your faulty repacking, will not be credited to your account. Please do not deduct the cost of any claims from payments as we will apply credit directly to your account and forward a credit memo.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.